Straight Talk: Thank you for visiting Straight Talk today. How may I help you? Dion: Thank you for visiting Straight Talk Wireless. Dion: Hi William. Dion: How can I help you today? Dion: Hello William. It looks like you've been inactive for a while, Are you still there? I will wait on the line for you to respond back so I can continue assisting you. Hello Dion, Issue: http://prosefights.org/irp2020/fcc2.htm Dion: I'm sorry, I didn't understand that. Can you please state your issue again a different way? My Tracfone cell phone appears to have been hacked by Straighttalk. Malware inserted so that any call I tried to make connected to Straighttalk. Straight Talk wanted money to fix problem :( This resulted in complaint to FCC, Dion: I’m sorry to hear that. Dion: Let me take a look at the account. Dion: Are you chatting about the phone number ending with 0322? info@straighttalk.com and support@straighttalk.com failed. Please forward. Yes. Dion: Thank you. Let me check your account. Do you have any alternate phone number for us to give you a callback if ever our chat session gets disconnected? 505-282-7027. Straight Talk land line. Dion: Thank you. Whoops 505-292-7037. Dion: No problem. Dion: One moment, please. Okay. Dion: Thank you. FCC complaint: http://prosefights.org/irp2020/fcc2.htm Dion: Are you stating that you cannot make any calls? Yes. Straight talk asking for money. Listed of mp3 conversations in complaiint. Dion: We do not hacked TracFone Wireless customer's account since we are under TracFone Wireless. Dion: When did you identify this issue? Dion: As I checked your account, it is active on our system. See FCC complaint. Realize that some part may have impersonagted Straight Talk. Dion: Is your other service working? Which account 606-274-0422 or 505-292-7037. Dion: The phone number ending with 0322. Both now working. Dion: That s good to know. Dion: What would you like me to do with your reference link? Forward to straighttalk management to try to get answers on how 322 malware was inserted and who did it. Dion: I understand your concern. Tried to forward link by email. Two attempts failed. Dion: Let me check your data balance. Trying to access my account on 0322, App not responding. Dion: You still have data balance to send an e-mail. Dion: We can update it. Dion: May I have the security PIN of your account? Unable to view my account. Took photos before and after most recent tracfone 60 minute card update. :) Dion: Let me update it here. Dion: Please verify your security PIN for me to update it. Dion: Are you still with me? No Pin. just long number which worked. Dion: What is your father's middle name? 244 971 078 480 077 henry Dion: Thank you. Dion: Please provide me any four-digit that you easily remember to update your account security PIN. 1937 Dion: Thank you. Dion: Can I have your e-mail address? bpayne37@comcast.net Dion: Thank you. Dion: I am going to send you a default password on your e-mail address. okay. Using thunderbird legacy 68. Dion: The default password would be system generated. Please check your e-mail. Nothing yet. Dion: Please check your spam or junk folder. Just arrive in inbox. Dion: Thank you. Dion: Please check if you can login. Saw message signed by tracfone. Are you straight talk or tracfone? Login where? Dion: We are working for both service provider. As I have mentioned, TracFone Wireless and Straight Talk Wireless is a sister company. That is why we do not hacked any of our customers account. Dion: You can login on your My App. 0322 tracfone app not responding. Software bug issue? Dion: That is correct. You may update your device software.Your service is not being blocked it is from your software that needs an update. Dion: Are you still with me? Will try to UPDATE ... later. I think you have done all that you can do. Please aleert mgt of FCC issue. Bye. Dion: Good bye William. Dion: Is there anything else that I can assist you with? Dion: I have not heard from you for a while. Thank you for chatting with TracFone Wireless. If you have any further questions or concerns, please Chat with us or contact one of our customer care representatives at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Dion: Hope you have a wonderful day.